How To Order

If interested in an item, reach out to us at

After you deposited your payment, please fill-up the form below so we can process your order immediately.

    Customer Information




    Order Information




    Packaging

    Order via online are boxed per transaction to protect the item(s) while it is in transit. You may order our gift box if you require each item
    to be boxed individually, visit http://www.ni-qua.com/product-category/gift/gift-wrap/ to order. Please take note that orders under promo
    and sale are not boxed.

    Types of transactions

    We categorize our transactions / orders into several categories:

    Knowing the type of transaction will help you understand our terms and condition; and process it does though.

    Dispatch Lead Time

    Dispatch lead time is the process of verifying the order, payment etc and the production time (if applicable) before the order ready to be shipped out

    Delivery Lead Time

    This is the time it takes our delivery team (in-house or third party couriers) to deliver the item to you.

    Expect exteded lead time for peak season and ongoing promo or sale.
    Delivery lead time excludes weekends and holidays. Please note that our delivery cannot provide specific time only a range since the deliveries are scheduled
    per route and is highly dependent on the traffic and other external conditions. Delivery hours are from 10:00 am to 6:00 pm, Mondays to Fridays.
    Please take note that all orders are shipped together.

    Mode of Payment

    We accept the following payments:

    Warranty, Exchange and Return Policy

    Warranty

    We accept replacement of items due to faulty accessories and stitching within 7 days from receiving the item. To report a warranty claim:

    1. Pls email [email protected] a photo of the faulty component along with your order reference no.
    2. Wait for the confirmation with 24hrs with instructions.

    For addresses within Metro Manila, we can have your item picked up. For addresses outside Metro Manila, you will need to ship it back to us and we
    will reimburse you for the cost. Step by step details will be provided when you send us an email and the replacement is approved.
    Please note that Leather imperfections such as color discrepancy, marks, scars and scratches on the leather are not included in our warranty since this
    is the natural state of genuine leather.

    Exchange and Return

    We accept returns or exchange within 7 days from the time the item was received. Please do take note that the item should be in the same condition
    as it was received. The shipping cost will be for your account. Just send us an email at [email protected] along with the order reference no. We will send
    you the step by step instructions. Please be reminder that items with monogram and bespoke orders are non-exchangeable and returnable.

    Others Services

    We offer wide range of products and services. Listed below are some of our regular services that we offer other than the items displayed on our site.